FAQ: How does the ordering process work?


How does the ordering process work?

Chances are you were referred to Stitchworks by one of the blank promotional apparel websites that we are linked to on! Before the order process begins, you will need to contact us for a quote (detailed in “How much will each embroidery cost?”). Once the estimate is confirmed we will invoice you and take a 50% deposit. The garments will be ordered and we will start working on the proof (Important note: before we invoice you we will need an exact detailed breakdown of garment styles, colours, sizes and quantities. Once the goods have been ordered, any changes in this breakdown are subject to additional fees and delays).

Once the proof is approved we will move forward to production, and ship it to you once finished. The remaining balance must be paid upon completion. Repeat orders may not require the initial 50% deposit – it can be paid in full once the order is done.


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