ABOUT US

​

Stitchworks Custom Apparel was established in 2014, but it’s run by professionals who have been in the promotional apparel industry for more than a decade. We offer a wide variety of embellishment services, from screen printing and embroidery to digital printing, name/number drops, and custom engraving.

​

We make conscious efforts to support BIPOC and AAPI lead businesses and source contractors and decorators from family-operated and local (Canadian) companies.

 

If you’re interested in receiving a quote for your custom idea, here are a few details you’ll need to include when contacting us:

 

1. The style(s) of garments or goods that you’re interested in customizing. Take a look at our catalogues! We have a huge selection of promotional, retail, and corporate brands.

 

Scrolling through the thousands of products we offer can be overwhelming. If you need some advice on where to start, please contact us at sales@stitchworks.ca. Our reps will be happy to make suggestions based on your needs.

 

2. Your artwork/preferred method of design. If you’re not sure what decoration method would be best, our team can certainly guide you, but we’ll need to see what we’re working with first!

 

Screen printing requires art files to be in vector format. If you’re not able to provide that, please send us the extensions that you do have and we can include a vector fee in your quote. We do not make any other edits or design changes. For those interested in text only, please let us know a specific font!

 

3. Pricing is partially dependent on the volume of the order, so we’ll need at least a ballpark quantity. Still, deciding? No problem! just let us know your range and we will quote all the volumes. Please note that we have a strict minimum order policy; the lowest number we will quote is 24 pieces per design.

 

4. While we can definitely boast of having the best customer service representatives out there, their skillset doesn’t include telepathy (yet). If you have a specific deadline, make sure you let us know as early on in the process as possible. Our average turnaround time is two weeks, but when possible, we will do our best to accommodate rush requests!

​

Once you’ve decided to go through with your order, we require a 50% deposit to get started. We currently accept Visa/MasterCard, PayPal, Interac eTransfers, cheques, or direct deposit. After we’ve received your deposit, we’ll order the garments, and start working on proof. Production cannot begin until we receive written approval for your digital mock-up or sew-out.

 

We utilize production facilities in both British Columbia and Ontario, and we can ship all across Canada. Our primary shipping methods are UPS and Canada Post. Larger shipments on pallets are shipped using an LTL freight forwarder for cost efficiency. If you’re local to where your order is being produced, pick-up is also an option.

 

Our number one priority at Stitchworks.ca is you! We’re here to make sure you feel completely taken care of throughout the order process. And, (of course!) to make sure that you are 100% satisfied with your end product.

​