ABOUT US

 

Stitchworks Custom Apparel was established in 2014, but it’s run by professionals who have been in the promotional apparel industry for more than a decade. We offer a wide variety of embellishment services, from screen printing and embroidery, to digital printing, name/number drops and custom engraving.

 

If you’re interested in receiving a quote for your custom idea, here are a few details you’ll need to include when contacting us:

 

1. The style(s) of garments or goods that you’re interested in customizing. Take a look at our catalogues! We have a huge selection of promotional, retail and corporate brands.

 

Scrolling through the thousands of products we offer can be overwhelming. If you need some advice on where to start, please contact us at custom@checkpointone.ca. Our reps will be happy to make suggestions based on your needs.

 

2. Your artwork/preferred method of design. If you’re not sure what decoration method would be best, our team can certainly guide you, but we’ll need to see what we’re working with first!

 

We require all artwork for screen printing to be in vector format. If you’re not able to produce that, we can usually have your artwork vectored for an additional fee. We do not make any other edits or design changes. For those interested in text only, please let us know a specific font!

 

3. Pricing is heavily based on how many pieces are on the order, so we’ll need at least a ballpark quantity. Still deciding? No problem! Give us two numbers and you’ll get two quotes. Please note that we have a strict minimum order policy; the lowest number we will quote on is 24 pieces per design.

 

4. While we can definitely boast having the best customer service representatives out there, their skillset doesn’t include telepathy (yet). If you have a specific deadline, make sure you let us know as early on in the process as possible. Our average turnaround time is two weeks, but when possible, we will do our best to accommodate rush requests!

Once you’ve decided to go through with your order, we require a 50% deposit to get started. We currently accept Visa/MasterCard, PayPal, Interac eTransfers and cheques. After we’ve received your deposit, we’ll order the garments, and start working on a proof. Production cannot begin until we receive written approval of your digital mock up or sew out.

 

We utilize production facilities in both British Columbia and Ontario, and we can ship all across Canada. Our primary shipping methods are Purolator and Canada Post. If you’re local to where your order is being produced, pick up is also an option.

 

Our number one priority at Stitchworks.ca is you! We’re here to make sure you feel completely taken care of throughout the order process. And, (of course!) to make sure that you are 100% satisfied with your end product.

 

We can’t wait to make you look great!